Policies

We want you to love your purchase. If something isn't right, we're here to help.

• Returns are accepted within 30 days of delivery for unworn, unwashed items with original tags attached.
• To initiate a return, email sales@truetechnology.com.au with your order number and reason for return. We'll send you a return authorisation and instructions within 1–2 business days.
• Refunds are processed to the original payment method within 5–7 business days of us receiving and inspecting the returned item.
• Exchanges for a different size or colour are subject to availability — please include your preferred replacement size and colour in your return email.
• Sale and clearance items are final sale and not eligible for return or exchange, unless the item is faulty.
• Return shipping is the customer's responsibility unless the item was received faulty, damaged, or incorrect. In those cases, we'll cover the full cost of return shipping.
• Items returned without original packaging, with signs of wear, or outside the 30-day window may not be eligible for a refund.
• To be eligible for a return, items must be in the same condition you received them — unworn, unwashed, with tags attached and in their original packaging.